AFTER-HOURS IS NOT A SURCHARGE EVENT HERE: the night rate equals the day rate, always. The trucks never sleep and neither does the dispatcher.
Services
The index, five trades deep
01
No-heat & no-cool dispatch
One number, a human, and a truck that is already in the district. Median arrival inside the old kiln boundary is nineteen minutes because the shop never left it — and the invoice reads the same at 3 a.m. as at noon.
02
Rooftop packaged units
The workhorse of every loft conversion and the thing most shops fear in winter. Cranes, rigging, gas heat exchangers, economizers — we maintain 3,300 of them under contract and stock the parts that fail in cold snaps before the cold snap.
03
Steam & hydronic risers
The district’s bones: 1900s steam risers threaded through six floors of studios. We trap, we balance, we skim — and when a riser finally retires we replace it without evicting the tenants around it.
04
Make-up air & kitchen exhaust
The Tannery Row restaurants live and die by their hoods. We balance make-up air against exhaust so the dining room stops sucking the kitchen through the pass, and we do it at 4 a.m. so service never stops at 6 p.m.
05
Landlord compliance & filings
Annual inspections, pressure tests, the city’s paperwork — filed, stamped and copied to you. Building inspectors know the shop by name, which is worth more than it sounds on a Friday deadline.
Services & rates
The plans, priced by the row.
No tiers with cute names hiding the same visit — a row is a promise, printed like everything else on this page. Every plan carries the district rules: member rate day and night, cancel any month, no clawbacks, and the compliance filings land in your inbox before the city asks for them.
Pilot Light$12/mo
One precision visit a year, reminders, member repair rate
Two-Season$24/mo
Spring + fall visits, priority dispatch, 15% off repairs
Boiler Room$39/mo
Everything in Two-Season plus annual steam/hydronic service
Loft & Live-work$46/mo
Two systems, one plan — rooftop unit plus in-unit heating
Whole Portfoliofrom $18/mo per door
Per-door pricing for landlords of five units or more
Dispatch log
The district, by the numbers
Our hood went down at 5:40 on a Friday. Kiln District had a tech on the roof by 6:00, the dining room never lost a table, and the invoice — night rate, day rate, I checked — was less than the last shop’s daytime quote. They service the whole row now.
Report the fault. We are four blocks away.
For anything inside the kiln boundary, the form is as fast as the phone — dispatch watches both. Outside the district, tell us where and we will say honestly how the schedule looks.