Q1The parts store read my code for free. Why pay $149?A free code read tells you what the computer noticed, not what failed. P0171 can be a $6 hose or a $400 fuel pump; the $149 buys the testing that tells them apart — and it comes off the repair.
Q2Is it safe to drive with the check-engine light on?If it is steady and the car drives normally, usually yes — book within a week or two. If it is flashing, or the car runs rough, overheats or loses power, pull over and call us: a flashing light is a misfire that can destroy the catalytic converter.
Q3Will you clear the code?Only after the repair is proven. Clearing a code without fixing the cause erases the freeze-frame data we need and resets the readiness monitors an emissions inspection checks.
Q4Why did my light come back after another shop cleared it?Because clearing a code is not a repair. The computer re-runs its self-tests over a few drives, finds the same fault and turns the light back on.
Q5How long does a diagnosis take?Most check-engine diagnoses take 60 to 90 minutes. Intermittent electrical faults and battery drains can take longer, and we always call before going past the time you approved.
Q6Do you work on hybrids and electric cars?Yes. Sam is trained for high-voltage safety, and we have the tools to read hybrid battery health and electric-car module data.
Q7What if you cannot find the problem?If we cannot prove the cause in the time you approved, you pay only for that time and get every reading we took — so nothing is wasted if you want a second opinion.