Q.01Why pay for a diagnosis when parts stores read codes for free?A code tells you which system noticed a problem, not what caused it. The same lean code can be a vacuum leak, a fuel pump, a sensor or a wire. We test until we know, so you only pay for the part that fixes it.
Q.02Will you call before doing any repair?Always. You get the cause, photos and a written quote, and nothing is repaired until you say yes. If a diagnosis runs longer than we said, we call before the clock goes further.
Q.03Do I have to have the repair done here?No. Take the written diagnosis anywhere you like. If you do have us fix it, the diagnostic fee comes off the bill.
Q.04Do you work on hybrids and EVs?Yes. Two of our technicians are certified for high-voltage systems, and we have the insulated tools and battery equipment to do it safely.
Q.05My light comes and goes. Should I still come in?Yes. Intermittent faults leave history in the modules, and if we need to catch one in the act we can fit a data logger for a few days of your normal driving.
Q.06How long will it take?Most check-engine lights are diagnosed the same day. Intermittent electrical faults can take longer; you hear the plan and the cost up front.
Q.07Can I get a ride while I wait?We run a weekday shuttle anywhere on the peninsula, and there is coffee and Wi-Fi if you would rather stay. We take cards, cash and checks.